What we do

The University's cleaning staff take great pride in their work and take a professional and pro-active approach to ensure the University is cleaned to a high standard. To do this we undertake a wide range of cleaning duties as part of our standard service (see the service level table below) that are funded by a central budget. We are also able to offer a number of extra services for a charge.

Availability

Our core cleaning hours are between 05:30-15:30 and 17:00-19:00 Monday to Friday. Cleaning staff are available outside of these times as part of our extra services, which can be arranged via the Help Desk.

Our commitment

We are committed to providing a quality service delivered by a friendly and efficient staff. All of our operatives are fully trained to the Cleaning Services Training Programme (CSTP) and work is audited on a regular basis by supervisors and managers. Where possible we make use of cleaning materials that are not harmful to the environment. We're always keen to hear what people think of our service, so if you have any comments, suggestions or other feedback, please complete the online feedback form.

The table below comes from the service level specification document. If you'd like to find out more about our service commitments and obligations, please see the Campus Services website.

Cleaning Service Level Agreement
Area	Frequency	Coverage
Washrooms & Toilets	All areas 5 x weekly	WCs & Urinals cleaned Hard surface floors swept and mopped Rubbish picked up and bins emptied Sinks, taps and surrounds cleaned and disinfected Mirrors cleaned and buffed Consumables replenished as required
Washrooms & Toilets	1 x weekly	All dispensers wiped down Walls, partitions and toilet doors wiped Pipes and low level areas (damp wiped) Tiles fixtures and fittings cleaned
Corridors & Stairs	1 x weekly Spot mop as required	Hard surface floors and carpeted surfaces cleaned (vacuumed or mopped) leaving free from stains, marks, dust, debris and chewing gum
Entrances	5 x weekly	Hard surface floors to be cleaned and mopped
Lifts & Lift floors	1 x weekly	Glass and doors cleaned Steel panels wiped Mirrors buffed and wiped Lift floors cleaned (swept and mopped) Debris cleaned out from lift door runners
Lecture Theatres & Classrooms	5 x weekly	Rubbish picked up and bins emptied Hard surface floors dusted and control mopped/spot mopped Tables wiped daily and chewing gum removed as required
Teaching Laboratories	5 x weekly	Hard surface floors swept and mopped Empty bins Clean and wash hand basins only
Research Laboratories	1 x weekly 5 x weekly 1 x weekly 5 x weekly	Level 1 Containment labs: Dust control: sweep and damp mop hard surface floors Empty general waste bins next to hand wash basins only Clean hand wash basins only Level 2 Containment labs: Damp mop hard surface floors (no sweeping) Empty general waste bins next to hand wash basins only Clean hand wash basins only
Offices & Meeting Rooms	1 x weekly 3 x weekly	Hard surface floors dusted and control mopped/soft mopped Carpeted surfaces vacuumed Sills and ledges damp wiped Desks will only be cleaned if they are completely cleared Cleaning Services will not remove items in order to clean. All furniture dusted All low level and high level dusting - edges and ledges Doors wiped down and glass cleaned Bins emptied -Recycling, and central bin banks only Waste removed
Doors	As required	Door handles, kick and push plates damp wiped, dried and buffed to remove all stains, marks and smears Glazing and glass polished
Kitchens/Tea Points	5 x weekly	Bins emptied and lids wiped Hard surface floors swept and mopped Sinks and surfaces wiped over and sanitised

What we do

Availability

Our commitment

Area

Frequency

Coverage