User Account Management

USER GUIDES

Below is a list of user guides related to UAM.

These are the current user guides for Sailpoint IIQ (MyID):

FAQS

GENERAL

1. What is SailPoint IIQ and what does it do?

A. SailPoint IIQ is the University's Identity and Access Management system which manages the activation, disabling and validation of IT User Accounts for Employees, Students and Externals.

2. How do I login to SailPoint IIQ?

A. SailPoint IIQ is only available on campus networks, where it can be accessed via the web address https://myid.reading.ac.uk . The procedure for logging in IIQ is similar for all users. However, their IIQ dashboard/home screen may differ depending on the type of user you are. Please refer to Sailpoint IIQ Login and Navigation Guide .

3. How do I reset my password?

A. If you have logged in at least once before and have already setup your authentication questions then

click on your name and select the "Preferences" option from the drop down menu. Click on Change Password and enter your new password in both Change Password and Confirm Password, change as required by the University's password policy and then click Save.

If you have NOT logged in even once before then,

a. Please log a call in TOPdesk in the first instance, if you have access to the application.

b. If you are unable to log a call on TOPdesk then please contact IT Service Desk on 01183786262, or 6262 if you are calling internally.

4. How to report a problem with IIQ?

A. All calls must be logged in TOPdesk in the first instance. So,

a. Please log a call on TOPdesk, if you have access to the application.

b. If you are unable to log a call on TOPdesk then please contact IT Service Desk on 01183786262 or 6262 if you are calling internally.

c. The normal business hours of support from IT Service Desk is from 8 am to 6 pm Monday to Friday. There is no support available outside office hours.

5. Can I access SailPoint IIQ remotely?

A. Sailpoint IIQ can now be remotely accessed via the UoR Staff VPN.

EMPLOYEES, APPROVERS AND EXTERNALS

1. How do I create an External Staff account?

A. An External Staff/External Student account can only be requested by a current employee.

The Create External request form can be found under the UoR Quicklinks, on the sidebar menu, which

is accessed by clicking on the "burger menu" icon from your Homepage.

The following restrictions apply to External staff accounts

• No access to locally installed Office applications (can use online applications)

No access to University owned Windows computers allocated to individuals

If an External staff account requires access to locally installed Microsoft Office applications or requires a University assigned Windows device, they will need a paid licence. The Licence will be paid for by the sponsoring department. Once you have received the new external account details please use the IT Self Service Portal to request a licence or contact the IT Service Desk.

2. How do I request an account extension?

A. A request for an employee account to be extended can be made by either the employee, before leaving, or by their line manager. Only the Sponsor can request an extension for an External Account.

The Request Extension form can be found under the UoR Quicklinks menu which is accessed by clicking

on the "burger menu" icon from your Homepage.

3. How do I change my authentication questions?

A. All users can change their own authentication questions. Click on your name in the navigation bar, then

select the "Preferences" option from the drop-down menu. Then click on Edit Authentication Questions to open up your existing questions and answers, change as required then click Save.

4. I am unable to submit a Create External form for approval, why?

A. There could be a variety of reasons, both technical and non-technical, so you should contact the IT Service Desk for assistance.

All calls must be logged in TOPdesk in the first instance. So,

a. Please log a call on TOPdesk, if you have access to the application.

b. If you are unable to log a call on TOPdesk then please contact IT Service Desk on 01183786262 or 6262 if you are calling internally.

5. How does the Approver get notified when a request for creating an external or requesting an extension has been submitted?

A. The request appears in the Latest Forms section of the Approver's MyID homepage and they also get a notification via email. The Approver will login to IIQ to approve or reject the request.

6. How long does it take to get new employee from Trent into SailPoint IIQ?

A. Once a complete employee record is available in Trent, IIQ will be notified and a new account will be created overnight.

The account information will be in Trent for the next morning but it may take an extra 24 hours for the new account information to be available in other systems e.g. Staff Directory search.

7. How long does it take to get a new student from RISIS into SailPoint IIQ?

A. Once a complete ATR'd student record is available in RISIS, IIQ will be notified and a new account will be created overnight.

The account information will be updated in RISIS by the following morning.

8. What can I use SailPoint IIQ for?

A. You can use SailPoint IIQ to manage your IT account, including:

View your identity cube
Change your password
Create and edit your authentication questions • Reset your password UoR employees can also:

• Request the creation of an external account for someone else (an external) coming to the university

Request an account extension Approvers can also:
Delegate approval requests for a specific or unlimited time period.

9. Who can view my account?

A. Your account can be viewed by yourself, your line manager, their line manager, and so on up the hierarchy. Members of the IT Service Desk and IIQ Systems Administrators can also view your account.

USEFUL LINKS